Refund Policy
Refund policy
RETURNS
----
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@infinite-walls.com. Please note that returns will need to be sent to the following address:
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Infinite Walls , 444 Alaska Ave Torrance CA 90503 US, Torrance, AL, 90503, United States.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
The website refers to infinite-walls.com, accessible from https://infinite-walls.com/
You mean the individual accessing or using the Service, the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at contact@infinite-walls.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3-day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for canceling an Order is 10 days from the date You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
FAQ:
Do we accept returns from The United States?
>> Yes, we accept returns within 30 days after the order has been received.
Do you accept returns from these countries?
>> Yes, I accept returns
How can customers return your products?
>> Customers can return their orders by mail and In-store.
How do customers get the return label?
>> Customers can get a return label through download/print.
How to return an order for customer Remorse.
>> Download/print
What product conditions are allowed to be returned?
>> New
What are the restocking fees?
>> No restocking fees
How much do customers pay for returns?
>> No Cost
What are the return costs for customer’s remorse?
>> No Cost
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@infinite-walls.com.
If you have any further questions or comments, you may contact us by:
- Phone: +1 (424) 380-3806
- Physical address: 444 Alaska Ave, Torrance CA 90503, United States