SHIPPING & DELIVERY POLICY

Last updated Nov 14, 2023

This Shipping & Delivery Policy is part of our https://infinite-walls.com/pages/terms-of-service ("Terms") and should be therefore read alongside our main Terms:
https://infinite-walls.com/pages/terms-of-service.Please carefully review our Shipping and Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping. We offer free Standard Shipping shipping on all orders.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free Standard Shipping shipping is valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

DOMESTIC SHIPPING RATES AND ESTIMATES FOR US ORDERS

We offer international shipping to the United States, United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, Hungary.

Shipping option	Processing Time	Estimated delivery time	Price	Shipping days
Standard	24 to 48  hours	9-14	Free	Mon-Fri
Premium Delivery (loss theft damage insurance)	24 to 48  hours	5-10	$7.90 USD	Mon-Fri

SHIPPING DELAY

Our wallpapers are custom-produced based on the dimensions you specify, and each design is meticulously crafted by our technical teams. For shipments within the USA the delivery time ranges between 9 and 14 business days. All deliveries are handled by your local postal service. The delivery day count begins after the order has been shipped. Once the order is dispatched, the delivery service assumes responsibility.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include tracking the number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at contact@infinite-walls.com with your name and order number, and we will look into it for you.

Tracking Your Order:

You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into https://infinite-walls.com/apps/parcelpanel "My Account". Click on " My Order " to review your order status or obtain a tracking number.

REFUNDS, RETURNS, AND EXCHANGES

Please view our detailed refund policy here.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://infinite-walls.com/pages/refund-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
- Phone: +1 (424) 380-3806
- Email: info@infinite-walls.com

- Physical address: 444 Alaska Ave, Torrance CA 90503, United States